Yellow Label Co.

SHIPPING:

We offer Free Ground Shipping on orders over $200.  You have the option to upgrade shipping speeds if you'd like at checkout. 

Note* once an order is placed we are unable to amend any shipping addresses as it is immediately processed by our 3PL partner.  They process hundreds of thousands of packages and unfortunately don't have the ability to find one off shipments to make fixes.  Once an order is delivered Yellow Label Co. is not responsible for any stolen / lost packages. 

RETURNS & EXCHANGES:

We offer Returns & Exchanges on all orders within 7 days of delivery (Free for orders over $200).  Regarding orders below $200 you will be required to cover the cost of the return label + a $20 restocking fee if the goods are being returned and not exchanged for another item. 

Note all returns & exchanges must be in unworn condition, with the original hang tag attached to the neck label, and in the original packaging.  To initiate a return or exchange please utilize our partner Loop Returns here:  https://yellowlabel.loopreturns.com/#/

All refunds will be issued once the goods are returned and inspected to make sure they meet our quality standards mentioned above.  

FINAL SALES:

This is ONLY for goods purchased during a promotion. Ie. text blasts with buy 1 get 1 free for example, Flash Sales, during promotional holidays such as Black Friday or Cyber Monday.  Note* this is due to customers purchasing the promotion for a free item and then returning the goods they paid for.  

CUSTOMER SERVICE: 

ALL COMMUNICATION is handled via our website chat.  We do not have another email, do not look at instagram dm's, do not respond to our text blast phone numbers etc.  Only reach out via our website chat.  If you don't hear back within 24hrs — don't worry we will extend any exchange windows etc. due to our delay.

Thank you for shopping with Yellow Label Co.